Accounts are automatically disabled when open invoices have not been settled after a certain period of time.

You should receive several emails before the account will be disabled. We send reminders 1, 5, and 7 days after the last paid subscription period has ended.

We automatically disable all user accounts except users who can manage billing settings for the organization (billing administrator). All other users will see a corresponding message when trying to log in.

Any billing administrator can enable the account by updating the payment details. This will re-enable the account as soon as payment has been processed. However, please note that disabled user accounts are currently not automatically enabled, as you might want to change your subscription level

If there is a problem, please do not hesitate to contact us through the application and we will sort it out.