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Problems logging in on iOS

Although you are using the right username and password you get an error logging in

Updated over 3 years ago

If you are unsure whether you are using the right password or not, please try opening the web app
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If you have problems logging in here, please check out this article to reset your password, or contact your coach or administrator directly.

No problems logging into the web app, but still problems on iOS? On some configurations it is possible that multiple wireless networks (e.g. WiFi and cell) enabled at the same time cause problems. Try deactivating one of them and see if this works. Thank you to Philipp Greimel who has helped us identify this.

If none of the above seems to work, please contact us and we will help you.

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